FAQs
Find out more about our services
Frequently Asked Questions
What is your process for onboarding new clients?
The first time I usually meet the prospect/client going to their office or a venue suitable for both
of us, I let the client to tell me about his/her business, I have a set of question that will allow me
to understand what possibly can be done to simplify the bookkeeping process if needed. The
next step is an official engagement letter.Are you a certified or licensed bookkeeper?
Yes, I am also a BAS agent.
How long have you been providing bookkeeping services?
20 years.
Can you provide references or testimonials from previous clients?
Definitely can, you can look at the testimonials we have received from WORD OF MOUTH.
How do we communicate and collaborate with you on bookkeeping tasks?
Usually via email or phone call
How frequently will you provide financial reports?
We can provide financial reports to suit your needs.
What are your pricing options and how do you charge for your services?
This is customised to each client depending on their needs. Usually the first 3/6 months are
on an hourly rate, once we haveestablished how much time and service the client require, we switch
to a fixed monthly fee.Can you help with transitioning from manual bookkeeping to digital systems?
Absolutely! And we can provide training in the new system
What software or tools do you use for bookkeeping?
Presently the most used on the market is Xero but we are confident in using all the other
accounting software available that suits your business the most.Do you handle payroll, tax preparation, and filing?
We handle payroll for and Single touch payroll filing